Tremica Vance

Security Officer

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"Tremica delivers a daily master class in thinking like an owner and creating memorable experiences."

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Tremica delivers a daily master class in thinking like an owner and creating memorable experiences. Her Director of Security & Safety says she owns every guest interaction. “She knows their preferred games and even small personal tidbits that allow her to personalize her interactions,” he says.

When the coffee shop near her station made menu changes, the Vice President of Hospitality instructed his culinary team to hold a tasting just for Tremica, recognizing her status as a Chief Influencer & Suggester. (Tremica also sells and discusses Total Rewards with every guest.) She aims to remember every guest’s name – regulars or not. As she says, “It puts people in a good mood to be
personally recognized.”

Every day, Tremica is “greeting every guest with a big smile, and having fun by dancing with them or singing,” the Surveillance Manager says. It’s all part of her special appeal, which builds the relationships and trust that make her a service superstar.

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